There’s a better way to improve meetings than augmenting them with technology. As Finnish management consultant and polymath Esko Kilpi says:
“Human beings augmented by other human beings is more important than human beings augmented by technology” —Esko Kilpi, quoted by Harold Jarche
At face-to-face meetings, we can facilitate relevant connections and learning around participants’ shared just-in-time wants and needs. This is more effective than augmenting an individual’s learning via technology. We maximize learning when:
Participants first become aware, collectively and individually, of the room’s wants, needs, and available expertise and experience (i.e. “the smartest person in the room is the room” — David Weinberger, Too Big To Know);
We use meeting process that successfully matches participants’ needs and wants with the expertise and experience available; and
Time and space is available for the desired learning to take place.
And of course, this approach significantly improves the quantity and quality of relevant connections made by participants during an event.
So the smart choice is to invest in maximizing peer connection and learning. Do this via simple human process rather than elaborate event technology.
I’ve wasted time at many events trying to use apps to connect attendees in some useful way. Even when high-tech approaches use a simple web-browser interface, getting 100% participation is difficult due to technical barriers: all attendees must have a digital device readily available with no low batteries or spotty/slow internet access.
Well-facilitated human process has none of these problems. The value of having a facilitator who knows how to do this work far exceeds the cost (which may be zero once you have invested in training staff to fulfill this function).
When push comes to shove, modern events thrive in supportive, participatory environments. Attendees appreciate the ease of making connections they want and getting the learning they need from the expertise and experience of their peers. Once they’ve experienced what’s possible they rarely enjoy going back to the passive meetings that are still so common.
Yes, we can use technology to augment learning. But the majority of the high-tech event solutions marketed today are inferior and invariably more costly to implement than increasing learning and connection through radically improving what happens between people at our meetings.
In the summer of 1970 I had a cool teenager vacation job: writing computer programs for a trucking company in downtown Los Angeles. After I finished coding a new report, my boss asked me to share it with a small department’s employees. I told the fifteen people there what I had done. And I saw their horror as we realized that my report replaced what they had been doing for a paycheck.
I felt terrible about the consequences of my work. I felt angry with my boss who knew exactly what would happen. He had made me the unwitting messenger of bad news. I never found out the consequences, but we’ve all heard countless stories like this.
The always thoughtful Sasha Dichter writes about “modern, techno-optimistic” solutions to important problems, as characterized by the quick-fix phrase “I’ve just heard about a great new ______ that will solve the ______ problem!”
Worth reading. Especially the article’s conclusion:
“Indeed, everyone I know who is changing the world is in the long-haul business.” —Sasha Dichter, The Long Haul
Image attribution: Unknown—if it’s yours, let me know!
Broadcast is the hundreds-of-years-dominant paradigm for sessions, conferences, and meetings. Most of the time, one person presents and everyone else listens and watches. Why?
“Things are the way they are because they got that way.” —Quip attributed to Kenneth Boulding
I think there are two principal historic reasons: one shaped by technology, the other by culture.
How technology shapes our system of education
Perhaps you’re thinking: Technology? Isn’t technology a relatively recent development? How could technology have influenced how we learnt hundreds of years ago?
To answer these questions, let’s take a journey back in time. It’ll take a while, but stay with me! I’ll shine some light on some rarely-examined foundations of our current educational paradigm.
Understandably, we tend to think of technology these days as material devices like cars, printers, and smartphones or, increasingly, as computer programs: software and apps. But this is an incredibly restrictive viewpoint. Such a definition of what is and isn’t “technology” is far too narrow.
What is “technology”?
“Technology is anything that was invented after you were born.” —Alan Kay, at a Hong Kong press conference in the late 1980s
An older reader will immediately recognize a typewriter, but a child might stare in puzzlement at a 1945 Smith-Corona Sterling. A device found on a table at a yard-sale appears to be a piece of rusty sculpture until a Google search reveals it’s a ninety year-old cherry stoner. By Alan Kay’s definition, anything made after you became aware is technology. Anything that’s really old, we don’t even recognize as technology!
This worldview exists because human beings are incredibly good at adapting to new circumstances. Such an ability greatly increases our chances of surviving a hostile and treacherous world. But there’s a downside. When we start making changes to our environment by making useful things, what was once new becomes a part of our everyday existence. In the process, what was formerly new becomes largely invisible to our senses, focused as they are on the new and unexpected. As David Weinberger remarks: “Technology sinks below our consciousness like the eye blinks our brain filters out.”
A wider definition of technology
So let’s adopt a wider definition of technology and see where it takes us. I’ve been influenced here by Kevin Kelly, in his thought-provoking book What Technology Wants.
Technology is anything made to solve a problem. —Adrian’s definition, a paraphrase of Wikipedia’s definition of technology
This definition is useful because it opens our eyes to technology that we have been using for a very long time.
Science, writing, and language
For example, by this definition, science is technology! Science is just a way that we’ve invented to understand the patterns we notice in the world we live in.
Science is old. Writing is older; it allows us to communicate asynchronously with each other.
Writing is technology!
And oldest of all—we don’t really know how old—language is technology. Every culture, tribe has its own language it has invented to solve the problem of real-time communication between its members.
These technologies are so old that they are invisible to us. They are part of our culture, the human air we breathe. Language, writing, and science are tools outside our conventional, narrow-scope view of technology. We instantiate these tools using invented conventions: sounds, gestures, and symbols. These sounds, gestures, and symbols, however, are secondary features of these ancient technologies. Ultimately, language, writing, and science are primarily about human process.
Human process technology
Human process has become the most invisible technology. It is inexorably and continually built into every one of us by our culture, starting the moment we are born, before we can speak, write, or reason. Our culture teaches us throughout our life the signs, sounds, and movements that signify. We are superbly equipped to learn to speak, write, and think before we have any self-awareness of what we are being taught.
“We seldom realize, for example that our most private thoughts and emotions are not actually our own. For we think in terms of languages and images which we did not invent, but which were given to us by our society.” —Alan Watts, The Book on the Taboo Against Knowing Who You Are
Our awareness of the processes we constantly use to learn and make sense of the world and to connect with others is minimal. It’s like breathing, largely automatic and unconscious. As a result, the old process technology that we adopted for practical purposes long before recorded history continues to shape our lives today.
Think for a moment about the impact of language on our species. Before language arose, we had no way to transfer what we learned during our all-too-brief lives to our tribe and following generations. “These plants are safe to eat.” “You can make a sharp spearhead from this rock.” “Snakes live in that cave.” Every individual had to painfully acquire such learning from scratch. Language allowed parents and tribe elders to pass on valuable knowledge orally, improving survival and quality of life
Similarly, the later development of writing made it possible to share, physically transfer, and expand a permanent repository of human knowledge. And the evolution of the process methodology of science enabled us to design experiments about our world, codify the patterns we discovered, and turn them into inventions that transform our lives.
The effect of technology on education
Now we’re ready to consider the effect of the historical development of language, writing, and science on education. For almost all of human history, language was our dominant mode of communication and our single most important educational tool. If you wanted to learn something you had to travel physically to where someone knew what you needed to learn and they would then tell it to you. Eventually schools developed: establishments for improving the efficiency of oral communication of information by bringing many students together so they could learn simultaneously from one teacher.
Language reigned supreme for millennia, thus becoming an invisible technology. Only when writing became established it was finally possible to asynchronously transmit information. By that time, the model of the single teacher and multiple students was buried deep in our collective psyche and, to a large extent, the book paradigm mirrored the language process since most books were written by a single expert and absorbed by a much larger number of readers.
(The very word lecture beautifully illustrates the adoption of old models that took place during the development of writing. The word is derived from the latin lectūra which means—to read! The first books were so rare that a group who wished to study a book’s content would have someone read the book out loud while the others copied down what they heard.)
Even science started as an individual enterprise. The early study of “natural philosophy” by Socrates, Aristotle, and others used an oral teacher-students model. Although science today is largely an intensely cooperative enterprise, we still see considerable leftovers of the older invisible technologies in its societal organization: prescribed progressions towards mastery of fields, formal paths to tenure, the format of academic meetings, etc.
The effects of invisible technologies
What are the effects of these powerful invisible technologies on our educational archetypes? Technologies like language, writing, and science are thousands of years old. So it becomes very difficult for people to consider learning models other than broadcast. Even though other models may be far more appropriate these days.
The earliest organized religious schools are a few thousand years old. The oldest non-religious universities began nearly a thousand years ago. For centuries, oral learning was the predominant modality in what we would recognize as schools. It wasn’t until the invention of the printing press in the fifteenth century that a significant number of people were able to learn independently from books and newspapers, which are, of course, still a form of broadcast media.
Even though the invention of inexpensive mass-printing revolutionized society, the old broadcast teaching models were sunk so deeply and invisibly into our culture that they have persisted to this day. When you are taught by broadcast by teachers who were taught by broadcast it is not surprising that when you are asked to teach in turn, you employ the same methods. And this ancient cultural conditioning, which we are largely unaware of, is very difficult to break.
As adults, when we create a meeting we are thus naturally primed to choose a broadcast paradigm for the “learning” portions. As a society we are mostly unaware of our conditioning by past centuries of broadcast learning. And when it is brought to our attention, it is still very difficult for an individual to break away from the years of broadcast process to which he has been subjected as a child.
The process we’ve been using for so long inhibits our ability to consider alternatives. But the quantity of “knowledge” that we currently expect adults to possess also plays a role. And this leads us to the second reason why broadcast methodology infuses meetings.
How culture shapes our system of education
For most of human history, learning was predominantly experiential. Life expectancy was low by modern standards and formal education nonexistent. Even after schools began to become important institutions, curricula were modest. In the Middle Ages, formal education of children was rare; in the fifteenth century only a small percentage of European children learned to read and write, usually as a prerequisite for acceptance as a guild apprentice.
Up until around a hundred years ago, advanced education was only available for a tiny number of students. The expectations for those entering university were laughable by today’s standards. Isaac Newton, for example, received no formal mathematics teaching until he entered Trinity College, Cambridge in 1661. Students didn’t routinely learn algebra, even at university, until the eightieth century. In the Victorian era, secondary school students mastered the “three R’s”—reading, writing and ‘rithmetic—plus perhaps a few other topics like needlework (girls only), geography and history.
The drivers of education
The need for jobs has driven education since the birth of apprenticeship programs in the Middle East four millennia ago. Apprenticeship remained the dominant model of education until the advent of the industrial revolution, when apprenticeship no longer matched growing needs for workers just-enough capable to handle repetitive work plus some with specialized new trainable skills like bookkeeping and shopwork. A period of emphasis on career and technical education ensued. Once formal education became a social and legislative requirement for a majority of children, curricula wars erupted between the conflicting goals of content and pedagogy. These wars have been with us in some form ever since.
Whatever you think about the relative merits of “traditionalist” and “progressive” approaches to education (see Tom Loveless’s The Curriculum Wars for a good overview), the key cultural reason why broadcast methods remain firmly embedded in our children’s education is the sheer quantity of knowledge that society—for whatever reasons—is determined to cram into young heads during formal education. As the brief history above illustrates, we now require young adults to absorb a staggering diversity and quantity of topics compared to our expectations of the past.
As a result, there is no way to teach this added knowledge experientially in the time available. It took centuries for some of our brightest minds to formulate the algebra that today we routinely teach to eleven-year-olds! While we have probably developed better paths and techniques for sharing this educational content, any increased efficiency in delivery has not kept pace with the massive increase in expected knowledge mastery.
Why meetings perpetuate broadcast education
It is this significant cultural imposition that requires us to use primarily broadcast methods to educate our young in school. The mistake we make is to assume that the broadcast learning we received as kids should continue into adulthood. This is why meetings continue to concentrate on broadcast learning modes. Every one of us is conditioned by an overwhelming exposure to broadcast teaching in our youth.
Receiving specialized adult learning from an expert made sense for human history up until the industrial age. Now that information is moving into systems outside our brains, we have an urgent need to use adult learning modalities that do not concentrate on packing information into our heads. Instead, we’ll find that most of what we need to learn to do our jobs today is based on working informally and creatively with novel problems with solutions that need just-in-time information from our peers.
We find it hard to stop conference lecturing because it’s the dominant learning modality during our formal education before adulthood. Being taught in school, however inefficiently, via lecture about the amazing things humans have created, discovered, and invented indoctrinates us to believe that lecturing is the normal way to learn. That’s why we continue to inflict lecturing on conference audiences. It’s what we’re used to. Sadly, we’re mostly unfamiliar with alternative and more effective learning modalities that are more and more important in today’s world.
Yes, meetings are a mess!
If you’d like to read more about the ideas shared here, and also learn about how to make meetings powerful places for learning, connection, engagement, community-building, and action, check out my book The Power of Participation.
At every event I’ve ever attended, tap water has been free while bottled water usually costs money. Which leads to my Wi-Fi manifesto.
I propose that organizers supply Wi-Fi like water at events.
These days, event Wi-Fi is a utility. People need a Wi-Fi connection, even when they are physically together in the same space. I know that providing Wi-Fi costs money—but so does providing water.
I believe that event organizers should, at a minimum, provide base level rate limited free Wi-Fi throughout the meeting spaces of the venue, plus an optional paid higher-performance tier of service.
The free Wi-Fi would be rate limited to somewhere in the region of 100-300kB/sec per device, irrespective of the number of devices each attendee brought. The paid tier would provide a higher bandwidth, appropriate to attendee needs.
“…for a 250-room hotel, the cost is about $2.50-$4.50 per room, per month.”
This infographic breaks down the costs, which work out to 10-15 cents a day. That’s $20-30/day for an event with 200 attendees. (At this point you may be wondering why some hotels charge $14.95/day for internet access per device. This is called “making money hand over fist”.)
None of this is hard any more
Rate limiting internet bandwidth for individual users is simple due to the incorporation of Quality of Service (QoS) policies in modern inexpensive routers and access points. You don’t even need two sets of access points for different bandwidth tiers; you can support multiple discrete Wi-Fi networks on a single access point (VLANs). Finally, ramping up bandwidth and reliability for high-demand events is now relatively straightforward because most systems support bandwidth aggregation, allowing multiple internet service providers to seamlessly provide bandwidth from more than one circuit.
Attendees don’t expect events to provide high bandwidth internet access for free (though they’ll love you if you do). But, like a tap to fill your water bottle, bandwidth that’s sufficient for basic tasks like checking email, interacting on social media and light web browsing should be available for free at every event.
Like Water for Chocolate Wi-Fi. That’s my manifesto.
Want to join me—or am I dreaming? What do you think?
I feel irritated when I see so many event professionals focusing on “new” event technology while ignoring existing technology that, in many cases, could greatly improve their events at a fraction of the cost.
There, I said it.
Every year there are plenty of conferences where you can go and see the latest and greatest mobile and gamification apps, attendee tracking systems, registrant analytics, mobile networking, video streaming platforms, etc. Vendors are happy to sponsor these events. They use them to showcase their wares and, hopefully, convince attendees that their new technology is worth buying.
Let me be clear—I have nothing against new technology per se. (If I was I’d be a hypocrite, given that I spent twenty-three profitable years as an information technology consultant.) What’s sad is that too much of event professionals’ limited continuing-education time is spent investigating shiny new toys and apps while overlooking inexpensive and proven ways to provide effective learning, connection, engagement, and community building at their events.
Why does this happen? Here are two reasons:
We fixate on the new
“Technology is anything that was invented after you were born.”
—Alan Kay, from a Hong Kong press conference in the late 1980s
We are enveloped by so much rapidly changing technology that we fixate on what is new.
What was new quickly becomes taken for granted and largely invisible. As David Weinberger remarks: “Technology sinks below our consciousness like the eye blinks our brain filters out.”
Although technology in the form of human tools has existed for over three million years and we’ve had books for over half a millennium, the first history of technology wasn’t written until 1954. Flip charts, 5×8 cards, comfortable seating, room sets, healthy food and beverage, and hand voting have been around for a long time. They are old-fashioned technology to event professionals, so we don’t pay them much attention (unless they can be reframed in a sexy way, e.g. “brain food”). But that doesn’t mean they’re not important. Far from it.
Technology isn’t just manufactured goods and software
Our definition of what is and isn’t “technology” is far too narrow. We tend to think of technology in terms of products and embedded implementations (e.g. software). But this is an incredibly restrictive viewpoint. Kevin Kelly, in his thought-provoking book What Technology Wants, lists three of the most important human technologies:
Language: A technology that “shifted the burden of evolution in humans away from genetic inheritance…[allowing] our language and culture to carry our species’ aggregate learning as well.”
Writing: A technology that “changed the speed of learning in humans by easing the transmission of ideas across territories and across time.”
Science: “The invention that enables greater invention.”
Once we start thinking about technology with a wider lens like this, all kinds of possibilities arise.
Language, writing, and science are outside our conventional, narrow-scope technology. The conventional technology we use to instantiate the sounds, symbols, etc. that they use is secondary. Language, writing, and science are primarily about human process.
When we expand our perspective on event technology to include process, many unexamined aspects of our events come into view. A few examples:
Why do we open conferences with a keynote?
Why do so few people speak during conference sessions?
How do we know if the sessions we’re providing are what attendees actually want?
Why do we provide entertainment during socials?
Are socials the best way to meet other attendees?
Why do we close conferences with a keynote or dinner?
When you start honestly investigating issues like these, instead of simply repeating things the same “safe” way you’ve previously experienced at conferences you’ll discover all kinds of human process technology that can fundamentally improve your event in ways that a new gizmo or app cannot.
So I urge every event professional to re-envisage event technology to include the process used during your events. Concentrate less on improving logistical processes: registration, decor, A/V, F&B, and so on. These are secondary processes, and we know how to do them well. Instead, focus on improving the human process you use throughout the event venue and duration. How you
I recently attended the second annual EventTech conference and expo in New York. It was a chance for me to learn more about “leveraging social media + technology to optimize live events,” as the event describes itself. There were several good sessions…however, there was one I think you’d find particularly interesting. It was called “FutureCast 2032: What Will Events Look Like in 20 Years?” Joe English, creative director-experiential marketing at Intel, led the discussion.
Joe started off by listing the value of live events, values that we’re all aware of: connecting people, serendipity, idea exchange and social exchange. What was most interesting, though, was his answers on how technology will be applied to live events in the future. There were six applications:
We will know far more about the audience. Contextual tools and data management will be important. And we’ll move from a shotgun approach to more of a sniper rifle approach when marketing to potential delegates.
We will gather much more about audience behavior. Once again, contextual tools will play a role in this, as well as relatedness engines and RFID/GPS.
We will make more useful suggestions to our audience. Yep, you guessed it—contextual tools and relatedness engines will play a role in this.
Our attendees’ roles as ambassadors will increase. This will be achieved via future social media technologies.
Technology will be the delivery vehicle for information. Distance learning technologies will drive this.
Technology will connect attendees with one another at events.
—6 Ways Technology Will Be Applied to Events in the Future, Jason Hensel
A couple of these predictions tick me off.
Been there, done that
“3. We will make more useful suggestions to our audience.”
While I hope this statement is true in the future, the notion that new technology is needed to make better suggestions to event audiences annoys me.
First, this formulation sides with the old worldview that treats event attendees not as adults but as children who need an external authority to determine what they need to learn. That’s training, and most successful organizations abandoned years ago the concept that the majority of learning comes from training.
Second, we know now how to allow people to control their own learning at an event; i.e. via well-designed participant-driven process that uncovers needs and matches them to the considerable resources available from the people formerly known as the audience. Unfortunately we rarely allow this to happen. I think we will find that future technology will not do as good a job at making better suggestions for our audiences when compared with what can be done now with well-tested, straightforward participative process.
Welcome to WALL•E
#3 started the pressure build-up, and #6 brings me closer to boiling point.
“6. Technology will connect attendees with one another at events.”
I guess this is what you might expect from a director of marketing at Intel—when you only have a hi-tech hammer, everything looks like a hi-tech nail. Joe’s pronouncement evokes the world of WALL•E—Disney’s 2008 movie about a future where obese humans live in outer space, barely able to move about, interacting with each other via advanced technology. Is this the vision of the future we want?
I’m a fan of virtual and hybrid events, and see them as providing important ways that technology can create new opportunities for us to be present at an event that we would not or could not attend physically. But in my opinion, baldly saying that in the future technology will connect attendees with one another at events goes too far. The human race has spent hundreds of thousands of years developing ways of connecting face to face. Unless we have holodeck-quality technology that creates a reality essentially indistinguishable from our face-to-face experience, I don’t believe that technology will replace the quality of connection and engagement that routinely occur at well-designed face-to-face events.
What to do?
Sadly these days, I routinely see queries on LinkedIn groups asking about the latest “hot” technology for events. This is sheer laziness that benefits no one except lucky tech suppliers. Instead of looking for new technology to make an event novel, spend your time incorporating process and formats that will fundamentally improve the quality and value of learning and connection at your event. And if this leads you to incorporate appropriate technology to support these activities, then your event dog will be wagging its tech tail, the way that nature intended, rather than the other way round.
Here’s a transcript of my four-minute Blink! talk Torn About Tech given on Monday, April 23, at the Green Meetings Industry Council 2012 Sustainable Meetings Conference:
“Let me make one thing clear.
I love technology!
I love my iPad, my iPhone! I love my iPod touch! (Three computers in one man purse!)
And I’m a big fan of the appropriate use of technology at events.
That people anywhere with an an internet connection can get a taste of what’s happening at this conference in Montreal, Canada, without having to use significant amounts of energy and resources to travel here is a GOOD THING!
But I’m Torn About Tech at face-to-face events.
I’m Torn About Tech because technology can distract us from what I believe is the core reason for having face-to-face events.
Because we don’t have to travel anymore to hear some someone speak or to obtain up-to-the-minute content.
We can get all that online.
So what is the core reason for having face-to-face events these days?
It’s so we can meet, share, and learn through face-to-face personal connection and interactions.
And there’s a danger, a very seductive danger that I’m certainly not immune to, of focusing on new technology, new gadgets, new apps to mediate our face-to-face experience and, in the process, ignoring much simpler non-tech ways to increase learning, connecting, and sharing at events.
An example: audience response systems, clickers, gadgets we can hand out to audience members to get responses to questions.
Great devices for anonymous polling, where no one in the room gets to find out how anyone else voted. Occasionally that’s appropriate and useful.
But, come on, is this really what we want at a face-to-face event? I’d like to know how you and you and you feel about an issue, and there are a ton of low-tech/no-tech methods we can use to share that information.
(one of my favorites) body voting aka human spectrograms
Body voting has audience members stand along a line in the room to show the agreement/disagreement gradient on an issue. You can use it to discover different viewpoints, create debates, create homogeneous or heterogeneous small discussion groups on a topic—all things that gadgets can’t do.
These voting methods involve people moving about which improves learning, retention, and recall. They’re free or incredibly cheap and they’re a lot more fun.
Yes, there are some things that technology does better than the old ways. Having multiple session scribes live blog into a shared Google Doc projected on a big screen is much better than scribes taking notes on yellow pads or flip charts.
But let’s not fall into the trap of believing that new technology is the only way to improve events.
Very often we can simply use different human process to greatly improve learning, connection, and fun at our events.