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From The Blog:

September 24, 2018

Idea: Develop products and services with clients at conferences

Did you know that at Axon’s annual user conference, Accelerate, participants help design new company products that address their needs? This is clearly a potential win-win for both Axon and its clients, and it surprises me that more organizations don’t use their events to improve their products and services.

Axon is better known under its old name of Taser International, initially a supplier of “weapons that are less lethal than firearms”, now the largest manufacturer of body cameras.

I’m not going to delve into any controversy around Axon’s products here, though this New Yorker article‘s nuanced perspective makes it well worth reading. Here’s an excerpt that focuses on the Axon-participants product development process: (more…)