Have you attended in-person meetings where your hallway conversations were the highlight of the event? I’ve certainly experienced my fair share, and I bet you have too. Don’t get me wrong. Hallway learning and the connections made through conversations struck up between sessions are often valuable and important. But I see meetings where hallway learning trumps a majority of, if not all, conference sessions as failures of design, rather than a fact of life.
Wouldn’t it be great if we could improve the quantity and quality of hallway learning, conversations, and connections throughout an event?
Well, we can. Here are two ways.
1—How to improve conventional hallway conversations
We can increase the quality of conventional hallway conversations by designing a physical meeting environment that encourages and supports them. Create an architecture of assembly: spaces outside the session rooms where people can talk comfortably. Provide a range of spaces. For example, chair pairings, small group furniture arrangements, standing areas with places to park food and beverage, covered outdoor spaces, etc.
Read Nancy’s article to learn how an office redesign strengthened connections amongst a group of formerly loosely connected peers. [And she gets a hat tip for inspiring this post!] Similarly, your design layout will affect the likelihood and value of hallway learning conversations. And participants most likely won’t even be aware of it!
In addition, be sure to schedule enough time for hallway learning to occur. Give your attendees plenty of breaks. Then they can rest and recuperate, consolidate what they have learned, and have time to engage in conversations that matter.
2—How to significantly improve hallway learning and connection throughout events
By far the best way to significantly improve hallway learning and connection is to build it into our meeting sessions.
Why should we do this? Here’s Nancy again:
“Typically, a presenter offers what happened in his or her own situation, but that is not what learners need to hear. Learners are interested in knowing how to adapt the lessons to their situation and for that they need to have a conversation so that the other person can understand their context, and they also can understand the context of the other.”
The trick is to use session designs that blend short useful pieces of content with conversations amongst participants. In effect, you’re providing structured hallway conversations about the content that’s just been delivered. There are many different formats you can use for such conversations (described in detail in my books): pair and trio share, facilitated small group breakouts, fishbowls, etc. You can create conversational groupings at random (“pair up with someone you haven’t met yet”) or use human spectrograms to assign attendees to like-minded folks.
Building hallway learning opportunities into our meeting sessions has additional advantages. Once a session is over, and traditional hallway conversations are about to begin, attendees are ready to continue or start new conversations with the people who were in their session. They are primed to continue to explore and deepen their hallway learning.
I’ll close with a final Nancy Dixon quote from a different post:
“Before people can learn from each other or collaborate on issues, they need to build connections – that is, gain some understanding of who the other person is, including their skills, depth of knowledge, experience, and attitude toward others. People are unlikely to ask each other questions or ask for assistance, until they have built a connection that allows them to learn that the other person is knowledgeable enough and respectful enough to engage.”
—Nancy Dixon, Connection before Content
To maximize useful connection and learning at our meetings, optimizing hallway learning throughout the event is the way to go!
[Cropped] image attribution Wikimedia Commons under Creative Commons license Attribution-ShareAlike 2.0 Generic (CC BY-SA 2.0)