“Among the nearly 68 percent of respondents who said that flexible meeting spaces rated an 8, 9 or 10 in importance when choosing a meeting site, two factors are driving this need. First, the objective of in-person meetings is to deliver information and insight at a level that tech-based meetings cannot; second, today’s attendees require variety in their learning environment to remain stimulated, attentive and receptive to information and different perspectives.” —The fourth annual State of the Meetings Industry survey (October 2015), conducted by Destination Hotels
Every week I receive requests for advice on improving existing meetings. (Design consultations on new meetings are less frequent, which is unfortunate since it’s much easier to begin with a good design than successfully redesign meetings that attendees have already experienced.)
All event designs require certain basic information. Typically, clients start with an initial consultation where we explore desires, needs, and circumstances, winkling out the basics in the process.
Quite often, however, I’ll receive emails asking for design advice that omit significant information. Here’s an example I received last week, quoted in full:
I am a researcher working on a side-event to [an upcoming international meeting]. I work for [a European foundation] and am looking for innovative ways to engage an audience of up to 300 people in the subject of [my foundation’s mission].
We want to get away from the lecture-style format but we do not have the ability to split the group up (for translation reasons, amongst other things).
If you could offer any advice or links I would be most grateful.
Meeting designers need answers to eight questions before design can commence. The following list includes some commentary on how Dominique’s request complies.
Who is the meeting owner? Every meeting has an owner. There is invariably a single person who has ultimate authority over the meeting objectives, budget, format, and content. A common problem for meeting designers is that they are approached for assistance by someone other than the meeting owner (who may not even be aware that a meeting designer exists or is needed.) That’s certainly the case here, and when the meeting owner cannot be worked with directly, any design work performed will be wasted if the meeting owner is not convinced of its value by the intermediary with whom you’re working.
Who is the meeting designer working for? The meeting owner? The meeting participants? One or more intermediaries? Some combination?
Who is attending? What are the profiles of desired/expected attendees? Is the event invitation-only or is it marketed to specific groups? For Dominique’s event, are the audience members supporters of the foundation’s mission? Skeptics who need to be convinced? What are the translation issues she mentions?
What are the desired objectives/goals/outcomes? Many clients find it hard to define their goals and outcomes for their event. Dominique wants the audience to be “engaged”. What does this mean? Engaged about what? What is the desired outcome of this engagement?
How many people? The only meeting designs that scale are those that omit inter-attendee interaction; i.e. broadcast-style events. If you want or need interactive or participative events, the number of attendees is essential information for creating an effective design. (2/8/15/25/60/100/200/450/1000 people? Each level will generally require a somewhat different approach.) Dominique’s “up to 300 people” includes the possibility that some other breakout will be taking place that siphons off all but 30 attendees. We need either tighter bounds on this number or several alternative designs that cover a range of attendee counts.
How much time? Are people together for an hour? A day? Two days? A week? Most of us have an idea of how much content we can be exposed to via lecture in a given amount of time. An understanding of the time needed for people to productively peer learn, make significant connections, and become a member of a valued community is far less common. The amount of time that people are together puts limits on what can be done and informs design decisions on the most appropriate processes to use during the meeting.
What venue? Venues often constrain what’s possible at an event. Desired objectives like engagement may be difficult or impossible if attendees are stuck in fixed-seating in an auditorium. Working in small groups can be thwarted if the venue is noisy, or undersized, or adequate breakout space is unavailable.
What resources are available to support work on the event design? Is the meeting owner willing to work on the event design, or pass full responsibility and authority to a trusted alternative? Can you afford a day of my time to assist with your design? Are you looking for free advice? (Dominique was.)
We need answers to all these questions—and often others—before workable and effective meeting design is even conceivable. (I thought about adding the event budget to the above list, but, though it’s obviously ultimately important, it’s less relevant in my experience than you might think.) I don’t expect clients to spontaneously volunteer all this information before we first talk or meet. But it certainly doesn’t hurt if they do (and I get some reassurance that the client has made an effort to really think through what they want and the steps they might take to get it.)
I’ve probably missed some other pieces of information that are important. What do you think should be added to this list?