Why presenters need to incorporate audience engagement

Photograph of small groups meeting at the edACCESS 2011 peer conference
Small groups meeting at edACCESS 2011

Why is it important for presenters to incorporate audience engagement?

“…it isn’t our schools that are failing: it is our theory of learning that is failing.”
— Douglas Thomas and John Seely Brown, authors of A New Culture of Learning: Cultivating the Imagination for a World of Constant Change.

An inconvenient truth

Think back on all the conference presentations you’ve attended. How much of what happened there do you remember?

Be honest now. I’m not going to check.

Nearly all the people to whom I’ve asked this question reply, in effect, “Not much”. This is depressing news for speakers in general, and me in particular as, since the publication of Conferences That Work: Creating Events That People Love, I have been receiving an increasing number of requests to speak at conferences.

When I ask about the most memorable presentations, people (after adjusting for the reality that memories fade as time passes) tend to mention sessions where there was a lot of interaction with the presenter and/or amidst the audience: in other words, sessions where they weren’t passive attendees but actively participated.

Take a moment to see whether that’s your experience too.

Social learning

Conference sessions that are designed to facilitate engagement between rather than broadcast content provide wonderful opportunities for social learning: the learning that occurs through connection, engagement, and conversations with our peers.

Social learning is important, and here’s why, courtesy of Harold Jarche:

incorporate audience engagement: Harold Jarche • Social learning for business Here’s an elevator pitch, in 10 sentences, for social learning, which is what really makes social business work. The increasing complexity of our work is a result of our global interconnectedness. Today, simple work is being automated (e.g. bank tellers). Complicated work (e.g. accounting) is getting outsourced. Complex and creative work is what gives companies unique business advantages. Complex and creative work is difficult to replicate, constantly changes and requires greater tacit knowledge. Tacit knowledge is best developed through conversations and social relationships. Training courses are artifacts of a time when information was scarce and connections were few; that time has passed. Social learning networks enable better and faster knowledge feedback loops. Hierarchies constrain social interactions so traditional management models must change. Learning amongst ourselves is the real work in social businesses and management’s role is to support social learning. Harold Jarche • Social learning for business Here’s an elevator pitch, in 10 sentences, for social learning, which is what really makes social business work. The increasing complexity of our work is a result of our global interconnectedness. Today, simple work is being automated (e.g. bank tellers). Complicated work (e.g. accounting) is getting outsourced. Complex and creative work is what gives companies unique business advantages. Complex and creative work is difficult to replicate, constantly changes and requires greater tacit knowledge. Tacit knowledge is best developed through conversations and social relationships. Training courses are artifacts of a time when information was scarce and connections were few; that time has passed. Social learning networks enable better and faster knowledge feedback loops. Hierarchies constrain social interactions so traditional management models must change. Learning amongst ourselves is the real work in social businesses and management’s role is to support social learning.

There are additional reasons why supporting social learning during conference sessions makes a lot of sense:

  • Active participants almost always learn and retain learning better than passive attendees.
  • Participants meet and learn about each other, rather than sitting next to strangers who remain strangers during a session.
  • Participants influence the content and structure of the session toward what it is they want to learn, which is often different from what a presenter expects.
  • Being active during a session increases engagement, creating better learning outcomes.
  • Actively participating during a session is generally a lot more fun!

A mission for conference presenters: incorporate audience engagement

Conferences provide an ideal venue for social learning; they are potentially the purest form of social learning network because we are brought together face-to-face with our peers. And yet most conference sessions, invariably promoted as the heart of every conference, squander this opportunity by clinging to the old presenter-as-broadcaster-of-wisdom model.

Of course, there are conference sessions that routinely include significant participation. Amusingly, they have a special name so they won’t be confused with “regular” conference sessions: workshops!

In my opinion, every conference session longer than a few minutes should include significant participation that supports and encourages engagement. If you’re a conference presenter, make this part of your mission—to improve your effectiveness by incorporating participation techniques into your presentations. Your audiences will thank you!

Are you a conference presenter? How much do you incorporate participation techniques into your presentations? Please share your ideas here!

Tip for sharing new ideas at conferences

sharing new ideas: A paper form entitled "Best Practices, Tips and Tricks"

Take a moment to tell us about the new solutions you've discovered while talking with your colleagues. After the conference, we’ll compile these tips into one document to share with all conference attendees. Provide the session name and breakout on this form (i.e. Workforce Innovations, 9 — 25 FTE’s). The more ideas shared, the larger the pool of knowledge!

Session Name and Breakout

Best practices, tips and tricks you’d like to share:
Here’s a tip for sharing new ideas from individual conference attendees into a shared resource that everyone can use.

Create a form like the one illustrated above. Make multiple copies easily available at all sessions. You can place them on tables, have a stack by the room entrances, etc. At the start of the event, encourage attendees to use the forms to write down best practices, tips, and ideas sparked during sessions, explaining that all contributions will be compiled and shared with everyone after the conference. Provide boxes for attendees to post completed forms. Once the conference is over, promptly summarize the ideas shared and post the resulting document on the conference website or other conference community.

Like this tip for sharing new ideas? Thank the organizers of the MGMA PEER conference, where I first saw this idea in action.

How you can learn from personal stories

learn from personal stories: a photograph of a woman storyteller sitting in an armchair with a lamp on top of a pile of books on a table next to her
How can you learn from personal stories?

After I met Glenn Thayer on a warm Colorado evening a couple of months ago, I kept remembering a story that he told me about a celebrity charity event he was emceeing. This puzzled me because the story had no obvious connection to my life or work.

Recently, I began to understand why his yarn kept popping into my head. I’ll post about Glenn’s story another time, but today I’ll write about how to learn from stories like Glenn’s.

Listening to personal stories

Every day, the people in your life tell you personal stories. They might be a family anecdote, a play-by-play reenactment of last night’s game, a tale of frustration at work, or a child’s outpouring about an incident on the school playground: a unique stream of the tragic, the lighthearted, the passionate, and the mundane. Most of these stories pour through your consciousness, hover there for moments, and are gone. A few resonate in some mysterious way and stay with you for years. All of them influence you. And some of them can teach you valuable lessons—if you pay attention to them.

How can you learn from personal stories?

Some personal stories have straightforward learning implications. For example, a relative’s harrowing tale of a ruined vacation due to last-minute illness may encourage us to take out travel insurance, or a friend’s clear description of diagnosing a car problem may illuminate what a timing belt is and does. And here are some more, often poignant examples of learning from stories.

But what about stories that teach us important lessons in subtler ways? Sometimes we hear stories that touch us, but we don’t know why. What can we learn when this happens?

If you are interested in exploring what you can learn from such stories, here are the three steps you must take. They may seem strange suggestions, but I vouch for their effectiveness if you are prepared to do the work.

Notice the important story

Unfortunately, there’s no universal metric that can tell us whether a particular story can teach us something that matters because every story is contextually unique and each of us has unique lessons to learn. So, if you hear so many stories, how do you know which ones are important?

There isn’t a rational way to notice important stories. Instead, you need to cultivate your emotional intelligence, or, if you prefer the term, your intuition.

Important stories affect you at an emotional level. You live in a world that pays lip service to the rational, but, unless you’re a sociopath, you have emotional responses to your life experiences. The trick to noticing that a story is important to you is to detect that you have responded emotionally in a surprising way. An important story evokes an emotional response, and if that response does not make sense to you, there is gold you can mine from it. Glenn’s Colorado story brought up an emotional response that I didn’t understand. Noticing was all I needed to proceed to the next step.

Capture the story

Perhaps it’s my age, but I find that if I don’t capture the essence of the story so I can recall the details, the tale I’ve heard disappears, like smoke, from my memory within a day, never to reappear. So I carry around 3 x 5 cards to jot down stories and ideas I have. (I’ve also started using Simplenote on my iPad for the same purpose.) When I heard Glenn’s story, I wrote “Do you have a handler?” on a card, which was enough for me to remember his story until I got home and added the phrase plus a few notes to a file I keep of potential topics for blog posts. Now the heart of his story was captured in a place where I would see it weekly whenever I was thinking about a blogging topic.

Tease out the meaning

Teasing out the meaning of an important story is a creative exercise. When I came across Glenn’s story in my blog post pile last week, I decided to spend some time musing about it. I’ve found that the two best ways for me to go into a creative place involve either:

  • Performing mindless physical activity, like stacking wood, going for a walk, washing dishes, or taking a shower.
  • Listening to loud music that I like.

while daydreaming about the topic in question.

Your methods for stimulating your creative juices are probably different. When you’re ready, find a time and place when you won’t be interrupted and apply them. Here are some tips for making the most of your creative exploration of the story:

  • Relax, don’t have any preconceptions about what might happen—watch and listen to whatever drifts through your mind.
  • Don’t censor thoughts and images that come up, just make note of them. I like to have a pen and paper available to record what comes up.
  • Concentrate on the non-rational; you can unleash your analytical powers once your daydreaming phase is over.
  • Don’t expect to unlock all the secrets of the important story in one session. You may want to return to it in a few days to see what’s jelled, what seems important, and what now feels superficial.

I’ve learned some important things about myself and my life by examining stories that have power for me. I hope the techniques I’ve described are useful for you too.

How do you make sense of important personal stories you’ve heard? Do you have examples you’d like to share?

Image attribution: Flickr user maxpower