Best Practices look backward, providing advice that worked in the past; Next Practices focus on what to do in the time ahead. —The Internet Time Alliance I always felt irritated, but never knew why, when I heard someone talk about […]
“Dear Valued AT&T Customer”. I received this email from “AT&T Chief Privacy Officer” . It’s a good example of a weasel apology. The letter Dear Valued AT&T Customer, Recently there was an issue that affected some of our customers with […]
When I was an IT consultant I used to build custom database management systems—complicated, company-specific software that handled the unique way an organization did things. The normal way to do this is the Microsoft Word or kitchen-sink approach. Add every […]
Seth Godin wrote a powerful post—Secrets of the biggest selling launch ever—about why Apple sold 300,000 iPads on the first day of the iPad launch. Here are five of his secrets that are 100% relevant to the fundamental challenges facing […]
Still skeptical that a peer conference can build an optimum program for your meeting? A program that’s better than anything your program committee could come up with? Imagine you’d never seen a bicycle or any other two-wheel conveyance. Someone gives […]