How to fix Apple Watch heart rate monitor not working

fix Apple Watch heart rate monitor
Figure 1 — no measurements at start and middle!

Fix Apple Watch heart rate monitor!

About six months ago I noticed that my Apple Watch wasn’t consistently reading my heart rate during running workouts. The watch started displaying “measuring” my heart beat for minutes (see Figure 1), especially at the beginning of a run. Sometimes the heart rate monitor stopped working to such an extent that I couldn’t even get a few readings during a 25-minute run (see Figure 2). I love my Apple Watch but it was time to fix my Apple Watch heart rate monitor.

Figure 2 – no heart rate chart!

After doing some research, here’s what I’ve curated from various internet sources, summarized in one convenient place.

The first thing to determine is whether your watch’s heart rate monitor is working at all!

If your Watch completely stops reading heart rate during workouts

Check the following settings on your watch.

—On your iPhone, go to Settings > Privacy > Motion & Fitness and check that both Fitness Tracking and Health are On.

—Open your iPhone’s Watch app and:

  • Go to General and make sure that Workout Power Saving Mode is Off.
  • Next, go to Privacy and check that both Heart Rate and Fitness Tracking are both On.
  • Finally, go to Passcode and check that Wrist Detection is On.

If any of these settings are incorrect, they will prevent your watch from reading your heart rate during a workout. Set them correctly, and test your watch again.

If your Watch is flaky reading heart rate during workouts

—Clean the sensors on the back. The two that read your heart rate during exercise are the white LEDs at 3 and 9 o’clock that you may have noticed flashing green from time to time.

—Make sure that the watch is snug on your wrist.

—Apple says that cold weather conditions can make reading your heart rate less reliable. If the flakiness of your heart rate monitor seems to be worse on cold days, try wearing warmer clothing on the arm where it’s fastened.

—If your heart rate monitor is still flaky, try the approved Apple resetting options listed here.

What to do when none of the above helps

I tried all of the suggestions above. However, I was skeptical that any of them would work, because I’d seen a slow degeneration in the reliability of my watch to read my heartbeat while using my watch for the same workout over the same route for months.

I concluded that my watch heart rate sensor was defective. Luckily my Apple Watch Series 3 was still covered by AppleCare. I took it in to our local Apple Premium Service Provider. As I expected, defective Apple Watches are returned to Apple for repair or replacement. Before sending it back, I unpaired the Watch from my iPhone (important!), which backs up the Watch contents to the phone.

After a week turnaround, Apple sent back a new replacement watch. It was a little strange not wearing a watch for a week, and it was interesting to see the limited workout data provided by my iPhone compared to what I was used to from my watch.

I’m happy to report that the replacement watch now works perfectly during my workout. Figure 3 shows the continuous heart rate chart shown by the new watch. And Figure 4 compares typical charts from the old and new watch.

Figure 3 – the replacement watch
fix Apple Watch heart rate monitor
Figure 4 – comparing typical old and new Apple Watch heart rate charts

Conclusion

Many people have reported that the heart rate sensors on an Apple Watch have become unreliable. Unfortunately it seems that the watch heart rate sensors can degrade over time, and the various “fixes” suggested online might not always be successful. I was lucky that AppleCare still covered my watch. I don’t know what Apple would charge for an out-of-warranty fix or replacement. If you don’t have warranty coverage, I suggest politely pointing out that this defect seems to be widespread, and asking whether Apple will replace your watch anyway. Good luck!

Please feel free to share any other fixes, suggestions, or experiences with this problem you’d like to add in the comments below!