How to sell me stuff right

Muster MeLibby O’Malley rocks. I haven’t met her (yet!) but she read my 2012 post A letter to event technology companies trying to sell me stuff and—wow!—actually took the time to figure out how to introduce me to her new product Muster Me in a way I would like.

A vendor who really listens and responds appropriately; how refreshing! Yes, the flattery doesn’t hurt, but Libby clearly made sure that the complaints in my post about the hundreds of event profession product and service pitches I receive each year were addressed.

This is the best product pitch I’ve ever received. Fantastic work Libby!

I am not endorsing her product (though the demo on the website worked fine for me) but I’m happy to reproduce here what she emailed me today, as an example of how to do selling right.

Here’s the text of Libby’s email:

Read the rest of this entry »

If you can’t sell it, you can’t build it. But.

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Architecture students bristle when Joshua Prince-Ramus tells them that they are entering a rhetorical profession.
A great architect isn’t one who draws good plans. A great architect gets great buildings built.
Now, of course, the same thing is true for just about any professional. A doctor has to persuade the patient to live well and take the right actions. A scientist must not only get funded but she also has to persuade her public that her work is well structured and useful.
It’s not enough that you’re right. It matters if it gets built.
—Seth Godin, If you can’t sell it, you can’t build it

A great reminder from Seth, as usual.


As a consultant you have no authority, only influence. And sometimes you will fail.

Even if you’re right and do an amazing selling job, sometimes you will fail.

Because sometimes it’s not about you, it’s about them.

If you can’t handle failure—having your great advice ignored—you won’t be consulting for long.

Photo attribution: Flickr user norio-nakayama