Four tools for communities of practice

HT Harold Jarche

Today, communities of practice — groups of people who share a common interest, profession, or passion and actively engage around what they have in common — have become essential sources for productive learning, because they provide crucial bridges for social learning between our work community and our external social networks.

Here are four tools for creating, supporting, and enriching communities of practice.

Peer Conferences
In my post Conferences as Communities of Practice I explain how peer conferences can support communities of practice. (In 1992, the first peer conference I ever designed created a community of practice that has endured to this day.)

Listservs
Listservs are an old but still surprisingly useful technology that manages a list of subscribers and allows any member to send one email to the list, which then transparently sends it to the other list subscribers. Listserv software is available on multiple platforms and is free for up to ten lists of up to five hundred subscribers which should be sufficient for most communities of practice. While numerous commercial alternatives like Yahoo! Groups and Google Groups exist, there’s something to be said for self-hosted technology that doesn’t rely on third party providers who may close down or change services with little notice or recourse.

Slack
Slack can be used free for basic support of communities of practice (up to 10,000 messages), though many useful functions are only available in paid versions ($80+ per person annually). All Slack content is searchable. The product, initially targeted at organizations, has been evolving into a community platform, which, because of the cost is probably most useful for communities whose members already have corporate access.

Zoom
The ability to converse with community members via audio/video/chat on a scheduled or ad hoc basis is an important tool for maintaining and growing community connections online. For many years the free Google Hangouts was my go to tool for this purpose, but the service has become almost impossible to use on an ad hoc basis and Zoom seems to be the most popular replacement. For short meetings (up to a maximum of 100 participants for 40 minutes) the free Zoom Basic will suffice, but most communities will be well served by Zoom Pro (unlimited duration and participants; $180/year). Since any community member who has a paid Zoom plan can host a video/web conference, this tool can be a cost-effective way for communities of practice to keep in touch.

Do you use other tools to create, support, and enrich your communities of practice? If so, share them in the comments below!