Measurable work—it’s a trap!

measurable work
If you are a “professional”, doing measurable work can be harmful to your future.

For over a hundred years, management has been obsessed with measuring what workers do. The rationale was to improve efficiency, and cut out the dead wood. Until quite recently, this affected mainly factory workers. White-collar workers were relatively safe.

Not any more.

Computers can apply scientific management principles to an ever-increasing number of professions. The result?

“What’s the close rate, the change in user satisfaction, the clickthroughs, the likes?

You can see where this is heading, and it’s heading there fast:

You will either be seen as a cog, or as a linchpin. You will either be measured in a relentless race to the bottom of the cost barrel, or encouraged in a supportive race to doing work that matters, that only you can do in your unique way.

It’s not easy to be the person who does unmeasurable work, but is there any doubt that it’s worth it?”
—Seth Godin, Scientific Management 2.0

I’ve written elsewhere about why measurable outcomes aren’t always a good thing, and my skepticism that ROI can be measured in social media.

Nevertheless, Seth’s last sentence is worth repeating.

It’s not easy to be the person who does unmeasurable work, but is there any doubt that it’s worth it?

It wasn’t the lobster: How we often do work we don’t notice

work we don't notice

Work we don’t notice

Do you know that we do work we don’t notice?

During the summer of 1993, I was dining with my wife, Celia, at a Maine shoreline restaurant. Eighteen years later I can still see our wooden table with the red and white check plastic tablecloth. I had just consumed an excellent lobster along with a pint of beer, and was feeling more relaxed than I had felt for many months.

Leaning back, well fed, I had no inkling what was about to happen. And then, suddenly, out of my mouth came these words:

“I think I’d like to give up working at Marlboro”.

My professional life was hectic. I had a full time salaried position at Marlboro College, teaching half time and running the IT department half time. I was also freelance consulting half time. Oh, and the first two half-time positions were, in reality, more like three-quarter-time commitments. You can do the math.

Until that seafood-fueled moment, I had never consciously thought about making any kind of drastic change in my work life. And yet, as soon as the words were out of my mouth I became aware that I was going to resign from the college and move to full-time consulting work.

And it felt right.

How did I get there?

Well, ultimately, it wasn’t the lobster or the beer that caused this epiphany—they were just the welcome catalysts. I’ve written elsewhere about how you can learn from stories that resonate, but there was no resonance here.

Instead, my relaxing meal provided an opportunity for months of underlying percolating work to emerge. We often do work that we don’t notice. While steeped in the stress and the toll that long workdays were taking on my life, I didn’t notice the analysis and unconscious calculation of risks and tradeoffs that were bubbling under the surface; the hard, drawn-out preparation needed to make such a drastic change in my professional life.

Looking back, I remember a moment in Maine when I moved from employee to self-employed, and I call it an intuitive choice. Perhaps this is what intuition is: a sudden realization of a conclusion from steady unconscious processing of our experiences. Whatever the mechanism, I believe that we have significant unconscious resources that can often help us respond effectively to difficult situations. How we bring them into our consciousness is for you to discover. Perhaps lobster and a beer?

Have you ever experienced this kind of sudden insight in your life? Please share your story!

Image attribution: Flickr user subinev

#eventprofs life-work balance survey results

#eventprofs life-work balance 2799505769_6b61dac85b_b

Having agreed to moderate an #eventprofs chat this evening, I thought I’d whip up a short, anonymous survey on #eventprofs’ life-work balance. I received 21 responses in the ten hours the survey was open, and here are the results:

1. How many days in a week do you normally work?


2. How many hours in a day do you normally work?


3. How many hours in a day do you spend traveling to work?


4. How do you feel about the amount of time you spend at work?


5. Do you ever miss out any quality time with your family or your friends because of pressure of work?


6. Does your organization offer any of the following options for work/life balance? Are there options you would like your organization to offer?


Other comments:


7. On a scale from 1 (extremely poor) to 10 (extremely satisfied), how would you rate your current work-life balance?


8. Please add any additional comments about your work-life balance here.


Title image attribution: / CC BY-ND 2.0

So those are the results of my informal poll on #eventprofs life-work balance.

What issues make it hard for event professionals to maintain a healthy work-life balance? What has helped you or others ? Feel free to add your own comments!