Engagement beats technical difficulties

technical difficultiesEarlier this year, I designed and facilitated an online workshop that was marred by technical difficulties. The workshop was several hours long, and some (but not all) of the participants reported that my video feed froze at times. Luckily, my audio feed was fine.

Shortly afterward, I talked to a client who had participated in the workshop. I asked them about their workshop experience.

Read the rest of this entry »