David Goldsmith’s post today reminded me of Jerry Weinberg’s ten laws of trust, shared in his fantastic book, published twenty-five years ago and still in print: The Secrets of Consulting: A Guide to Giving & Getting Advice Successfully:
- Nobody but you cares about the reason you let another person down.
- Trust takes years to win, moments to lose.
- People don’t tell you when they stop trusting you.
- The trick of earning trust is to avoid all tricks.
- People are never liars—in their own eyes.
- Always trust your client—and cut the cards.
- Never be dishonest, even if the client requests it.
- Never promise anything.
- Always keep your promise.
- Get it in writing, but depend on trust.
Tags: Jerry Weinberg, secrets of consulting, trust
