Posts Tagged ‘PCMA’

How I got on my feet and danced again

Monday, July 13th, 2015 by Adrian Segar

On the stage at PCMA ECHere’s a story I told at the opening of the 2015 PCMA Education Conference:

“The EduCon organizers asked me to say a little about the conference format, and I thought about when I was a teenager, and loved to go to parties and dance. Then something happened, I don’t remember what it was—probably something incredibly embarrassing involving a girl I liked—and I became self-conscious and stopped dancing.

I stopped dancing for 40 years.

In 2003 I go to a workshop, and if you had told me beforehand that I would dress up in costume there and dance, solo, in front of an audience I would have a) said you were crazy and b) skipped the workshop.

I’m very glad I wasn’t warned, because at that workshop, when I experienced dancing again, I remembered that I love to dance—and I’ve been dancing ever since.

If I had been reminded at the workshop that I used to like to dance, it wouldn’t have made any difference.

All the lecturing in the world wouldn’t have shifted my belief that I really didn’t like to dance any more.

I had to experience dancing again.

I had to get on my feet and dance!

Now, we’re not going to ask you to dress up and dance at this conference—unless you like doing that, in which case we’ve got the Fort Lauderdale Pool and Beach Party tomorrow night!

But what we are going to do at this conference is to give you plenty of opportunities for participative engagement—to experience things that we think may be useful for you in your lives and work.

In addition, this conference is full of experiments with a variety of learning environments and methods. We are proponents of risky learning—Sarah Lewis & Mel Robbins—will be exploring this in their sessions.

And, in our crowdsourcing experiment tomorrow, you’ll get to choose what you want to learn about, discuss, share, and connect about.

So our hope and desire is that, at EduCon, you will:
be open to your experience, with a willingness to learn from each other; and
be a resource to your peers.”

It was my hope that sharing a revealing story in front of a thousand people at the start of this conference would model openness amongst attendees for what followed. Based on the feedback I received during the event and my observations of the level of interaction and intimacy that ensued, I think my hope was realized.

Recipe for better meetings: less perfection, more risky learning

Monday, July 6th, 2015 by Adrian Segar
London Underground sign

London Underground sign

Right after the 2015 PCMA Education Conference Tuesday breakfast, I facilitated an experiment that allowed 675 meeting planners to choose sessions they would like to hold. In 45 minutes, hundreds of suggestions were offered on sticky notes A small team of volunteers then quickly clustered the topics on a wall, picked a dozen, found leaders, and scheduled them in various locations around the Broward County Convention Center during a 90 minute time slot after the lunch the same day. The experiment was a great success; all the sessions were well attended, and, from the feedback I heard, greatly enjoyed and appreciated. Many people came up to me afterwards and told me how surprised they were that such a simple process could speedily add 50% more excellent sessions to the 21 pre-scheduled sessions.

All of us who plan meetings have an understandable desire for everything to be perfect. We strive mightily to not run out of coffee, comprehensively rehearse the show flow, allow for rush hour traffic between the day and evening venues, devise in advance alternative plans B -> Z, and anticipate a thousand other logistical concerns. And every planner knows that, during every event, some things will not go according to plan, and we pride ourselves on dealing with the unexpected and coming up with creative solutions on the fly. That’s our job, and we (mostly) love doing it—otherwise we’d probably be doing something less stressful, e.g. open-heart surgery.

Aiming for perfection is totally appropriate for the logistical aspects of our meetings, but when applied to other aspects of our meeting designs—little things like, oh, satisfying meeting objectives—we end up with meetings that are invariably safe at the expense of effectiveness.

Here’s what the guy I quote more than anyone else in this blog has to say on the topic of perfection:

Perfect is the ideal defense mechanism, the work of Pressfield’s Resistance, the lizard brain giving you an out. Perfect lets you stall, ask more questions, do more reviews, dumb it down, safe it up and generally avoid doing anything that might fail (or anything important).
—Seth Godin, Abandoning perfection

We took a risk on a less-than-perfect outcome at our PCMA Education Conference crowdsourcing experiment. “What if hardly anyone suggests a topic?” “What if one or more of the participant-chosen sessions turns out be a dud, or nobody shows up?” “What if we underestimate the popularity of a session, and the scheduled space is too small to hold it?” (In fact, due to the limited locations available, we had to hold several sessions in one large room, and there was some auditory overlap that had to be minimized by a quick seating rearrangement. Lesson learned for next time!)

This is a superior kind of learning—risky learning. We try new things with the certainty that we will learn something different, perhaps something important that we would not have learned via a “safe” process, and we are prepared for the possibility to “fail” in ways that teach us something new and fresh about our process.

I’ve been running crowdsourcing of conference sessions for over twenty years, so I was confident that there would not be a shortage of session topic suggestions. But I had never before run crowdsourcing with 600+ participants. Could I get their input in 45 minutes? Would a small group be able to cluster all the suggestions in another 30 minutes, pick out juicy, popular topics, and then be able to find session leaders & facilitators and schedule all sessions before lunch? We took a risk trying new things, and I appreciate the conference committee’s support in letting me do so. The end result was a great learning experience for the participants, both in the individual sessions offered and the experience of the process used to create them. And we learned a few things about how to make the process better next time.

So how much risky learning should we incorporate into our events? There’s no one right answer to this question. Ultimately, you have to decide what level of risk you, your clients and your participants are willing to accept—and a healthy discussion with all stakeholders will help ensure that everyone’s on board with what you decide. But, whatever your situation, don’t aim for perfection,  or playing it safe. Build as much risky learning as you can into your events, and I think you’ll find the resulting outcomes will surprise and satisfy you.

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…it was a spectacular thing to watch each individual “bring a brick” and marvel at the creations, knowing that WE EACH contributed to what was left standing.

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