Posts Tagged ‘control’

Changing the way we come together at events

Sunday, February 6th, 2011

Slide 7

“…if we do not change the way citizens come together, if we do not shift the context under which we gather and do not change the methodology of our gatherings, then we will have to keep waiting for great leaders, and we will never step up to the power and accountability that is within our grasp.”
—Peter Block, Community: The Structure of Belonging

Another stirring quote from Peter Block, from a chapter titled The Stuck Community.

Change citizens to conference attendees and you have a good description of what continues to happen at traditional conferences, where attendees listen to session leaders, rather than collectively reaping the benefits of co-creating an event and associated community.

Leadership, conferences, and freedom

Friday, January 21st, 2011

Leadership 253036292_e0251aed36_o

[There are] almost as many definitions of leadership as there are persons who have attempted to define the concept.
—Ralph Stogdill, Handbook of Leadership: A survey of theory and research (1974, p.259)

I’m not going to add to the thousands of existing definitions of leadership. I believe that defining what leadership is—essentially, process that influences others to accomplish something—misses the point. What we need to understand first, is the purpose of leadership. Once we’ve decided that, we can think about what leadership qualities we need to carry out that purpose.

Here’s the wonderful Peter Block musing in a recent book:

…perhaps the real task of leadership is to confront people with their freedom.
—Peter Block, Community: The Structure of Belonging

I love this expression of leadership mission.

Too often our vision of leadership is clouded and restricted by 19th century ideas of leadership, emphasizing autocratic, bureaucratic, and charismatic leadership styles that are still commonly held up for us as models of what leadership is about. Even though more enlightened leadership models (e.g. servant and transformational styles) are becoming more widely used, there’s still a tendency to revert to the old models in some situations.

For example, how do we treat conference attendees?

At most conferences, attendees have very little say in what happens. The event revolves around a set of limited preselected session choices made by the conference leadership. Such an event culture implies a default passivity, where organizers, not attendees, make decisions—organizers who are, perhaps unknowingly, using leadership styles more appropriate for young children.

It’s perfectly possible, however, to offer freedom to conference participants. Unconference designs provide structure and support for participants to determine what they want to learn, share, and discuss. Participants are then free to make the event their own.

Most of us who are asked to try something new feel a natural reluctance or wariness. First time attendees at an unconference often feel apprehensive about the prospect of taking a more active role. That’s why I think Peter’s phrasing confront people with their freedom is appropriate. Unconferences offer an environment that gently confronts attendees with their power to influence what happens. In my experience, once attendees experience what it is like to have a real voice in shaping their event, the vast majority of them embrace this new freedom.

What do you think of Peter Block’s musing on the real task of leadership?

Photo by Flickr user Dunechaser.

Demystifying the unconference

Friday, January 14th, 2011

THe ShaftNine hundred years ago, when the world’s first universities were being founded and prestigious libraries might contain a few hundred hand-copied books, the way you learned something was to travel to where a man (in those days it was always a man) knew it, and sit and listen to him teach it to you.

This model for learning sank deep into our culture. Today, on a computer we can hold in our hands, we can search the internet for information or watch videos of the finest presenters. Yet, even though we have amazing content at our fingertips, our meeting designs have not changed much from the classroom model required by the technologies available during the Middle Ages.

Over the last twenty years, new face-to-face meeting designs—such as Open Space, World Café, Conferences That Work, Future Search, and Everyday Democracy—have appeared that challenge the entrenched dominant learning paradigm of passive reception of predetermined information. Although each design has unique features and goals, what they all have in common is that what happens at the event is participant-driven, rather than being largely prescribed by the conference organizers. Collectively, these formats are known as unconferences.

Here are some of the key features of an unconference:

  • Unconferences can be designed to work on a group problem or goal, or as a time for individualized learning and sharing. Longer events can also include traditional sessions, keynotes, etc.
  • Meaningful and useful interaction between attendees is put center stage, instead of being something that happens in the breaks between sessions.
  • The culture is designed to be participatory, not passive. This has a highly positive effect on the environment, outcomes, and community created at the event.
  • Learning happens in small groups, rather than in large general sessions.
  • Teaching and learning aren’t fixed roles; a teacher at one moment may be a learner the next.
  • The experience and expertise of the participants is harnessed, rather than relying on the contributions of a few outside experts.
  • Participants have more input into and control over their learning and takeaways from an unconference, and thus are more likely to satisfy the goals for the event.
  • Interesting, unexpected things are likely to happen. While traditional conferences discourage risky learning, unconferences create an environment where sessions can be created on the spot, questions are welcomed, and sharing is encouraged.

It’s no coincidence that unconference designs were developed as our society responded to the increased availability of information and ease of sharing made possible by the personal computer and the internet. And yet, despite the pervasive reality of ubiquitous knowledge and connectivity, these new designs are still rarely used by professional event planners.

One reason is the fear that an unconference just won’t work. I’ve run unconferences for twenty years, and reviewed thousands of evaluations, and I can assure you that the level of satisfaction with unconference formats is much higher than traditional events. (One of the reasons for this is that I’ve found that traditional program committees predict less than half the sessions that attendees actually want.) Other reasons include the misconception that crowdsourcing session topics before an event makes it an unconference, the understandable fear of giving up control over one’s event, and general unfamiliarity with unconference revenue models, facilitation requirements, and logistical considerations.

All these barriers to the implementation of unconference meeting designs are readily overcome with education and experience. Most event planners (and their clients) have begun to hear the rumbles of dissatisfaction from attendees who are no longer satisfied flying hundreds of miles to listen to speakers they could have watched on YouTube, or to attend a conference where a majority of the sessions are not what they really wanted. Instead, these attendees are increasingly demanding meetings that concentrate on what only face-to-face events can provide—like Howard Givner’s experience of a recent unconference:

“…one of the most innovative and eye-opening professional experiences I’ve had. Aside from coming back with lots of new tips and ideas, I easily established triple the number of new contacts, and formed stronger relationships with them, than at any other conference I’ve been to.”

We know how to create these events. Our clients are starting to ask for them. So, if you haven’t already, attend an unconference in 2011 and experience a participant-driven event firsthand. Or talk to people who have. Then you’ll be ready to begin to build unconference designs into your event planning future.

This article was first published in Lara McCulloch-Carter‘s free eBook What’s Next in Events 2011.

Photo attribution: Flickr user stuckincustoms

Do you treat your conference attendees as adults?

Saturday, December 11th, 2010
4780904769_6cd23b9ff4_b

Photo by Flickr user yvonnert

In a previous post I wrote:

“We are scared about not having control in our lives. That’s why we lock down our events, forcing their essence into tightly choreographed sessions. Attendees are carefully restricted to, at most, choosing which concurrent session room they’ll sit in.”

What messages do traditional events send to adult attendees?

  • You are children, unable to create meaningful learning experiences for yourself.
  • You don’t really know what you need to know, so we have figured it all out for you.
  • Your job is to pay our fee and sit in one of these rooms at these times.

These messages aren’t appropriate, even if only novices attend your event. (Though in this case, it should be billed as a training, not a conference.) Control-centered leadership is appropriate for emergencies, not conferences. Treating adults as if they were children is demeaning and evokes an uneasy climate that brings out the worst in attendees.

Of course there are conferences for children. And it’s interesting that these events usually bend over backwards to empower the youth that attend and provide the tools for the participants to make the event their own. Adults who work with youth know that the last thing teenagers want is to be told what to do. How surprising, then, that once those teenagers grow into adults we start treating them like children again.

At the start of Conferences That Work, we tell you that we will treat you like an adult. For example, if you need a break from the full schedule we’ve co-created, take it—this isn’t school! Or, if you want to discuss a topic that didn’t make it into the crowd-sourced program, contact the other people (known from the roundtable) who want to join you and use one of the extra empty rooms we’ve reserved. And, if you want to question (respectfully of course) the process we’ve offered—do so, and know that we’ll listen and respond to your ideas and suggestions.

Participants find these simple suggestions refreshing. They encourage attendees to take ownership of the conference, and make them less likely to complain about the aspects of the event that, as we’ve reminded them, are under their control.

So try treating your attendees as adults at your next event. Even if they aren’t. Give them the freedom to challenge, to comment, to make suggestions, to question, and to influence what happens. They will thank you for the opportunity.

How do you treat attendees as adults at your events?

The myth of control

Sunday, October 24th, 2010

apple1984

Misconception 7: Conflict is bad…The reality is that whenever you have more than one living person in a room, you’ll have more than one set of interests, and that’s not a bad thing.
—The Change Handbook by Peggy Holman, Tom Devane, and Steven Cady

Why do we cling to traditional event structure? One powerful reason is because we want to avoid dealing with messy differences of opinion. When we give attendees the power to choose what happens at our conferences, people are going to disagree. And when people disagree, there’s the possibility of controversy and conflict. Who’d want that at their event?

Perhaps you believe that learning is some kind of linear process that happens painlessly. That’s certainly the paradigm we’re fed in school. Even though most of us struggle to learn there, the underlying message is usually “if you were smart enough, this would be easy”.

If you do believe that conference learning should be painless, let me ask you this. Think for a moment about the most important things you’ve learned in your life. How many of them came to you in the absence of disagreement, pain, or conflict? And how many of them did you learn while sitting in a room listening to someone talk for an hour?

Do you want your conferences to maximize learning, even at the cost of some disagreement or discomfort? Or would you rather settle for a safe second best?

We are scared about not having control in our lives and at our events. That’s why we lock down our conferences, forcing their essence into tightly choreographed sessions. Attendees are carefully restricted to choosing, at most, which concurrent session room they’ll sit in.

The reality is that you never had control to begin with, just the semblance. You’ve been kidding yourself all these years. Unless your constituency is bound to your event via a requirement to earn CEUs, members can withhold their attendance or avoid sessions at will.

Fortunately, there are multiple ways to give up the unnecessary control exercised at traditional conferences and give attendees the freedom and responsibility to make the event theirs. All participant-driven event formats like Open Space, Conferences That Work, and Future Search treat attendees like intelligent adults.

What’s amazing to discover is how liberating these event designs are for conference organizers too. When we give up over-control, we become largely freed of the responsibility to choose the content, format, and instigators of our conference sessions, concentrating instead on supervisory, facilitation, and support roles. Yes, the result is an event that is less predictable, and often more challenging. But the richer experience, the creation of an event that reflects what participants truly need and want, and the joy of uncovered valuable, unexpected, appropriate learning make it all worthwhile for everyone involved.

A story about letting go of control at a conference

Tuesday, August 31st, 2010

kayaking 1332642424_63f32ab9cb_o

The last session of Conferences That Work is called a group spective—a time for participants to look back at what has happened for the group and forward to possible futures together. During the spective, I use a variety of activities to encourage and support reflecting, sharing, brainstorming, and deciding on next steps. One process is a simple go-around, where each participant in turn answers a few open-ended questions about her conference experience and her ideas about what might happen next.

When using a go-around format, the first person to speak can have a significant influence on the subsequent sharing round the circle. Her brevity, tone, and emphasis tend to be picked up and echoed by others, in the same way that a boat’s subsequent track on a river can, in places, be greatly influenced by a minor current at one crucial spot.

I used to worry that this could pose a potential problem—what if the first person who spoke had little to say, or was very negative about the conference?—and I would pick someone to start who I thought would provide a “good” model of how to share at the go-around.

My eyes were opened at a conference where I thought we had, over the years, arrived at a close-to-perfect schedule. At the group spective, I casually chose the attendee sitting next to me to start the go-around sharing—and listened in dismay as he offered criticisms and made pointed suggestions for improvement. The overall tenor of his remarks was quite negative. Other attendees followed his lead, refining his critique and adding their own judgments. Despite my initial consternation, as I listened I realized that good ideas were being expressed, ideas that could well improve the conference format in ways we hadn’t considered. Slowly, my excitement about these new possibilities overcame my fear of the critical tone of the spective.

During the discussion that followed, it became clear that attendees were also pumped up about these potential format changes. Many felt these could make an already great conference even better. Rather than make spot decisions during the spective, we ended up using an online survey over the next couple of weeks to consider and compare the proposed scheduling alternatives.

At the following year’s conference, we incorporated several of the changes suggested at the spective. There was wide agreement that the new design was better than anything we had done before.

It’s scary to let go, to let the unexpected happen. It’s hard to find the courage to watch without interfering, as an unexpected event leads to a host of consequences. As we sit in our boat, formerly safely floating down the conference river, but now suddenly veering alarmingly towards an indistinct muddy bank, most of us have a natural tendency to want to grab a paddle and attempt to wrest the craft back into the middle of the flow. Yet, if we surrender to the current, using our facilitation paddle merely to moderate our speed and make fine course corrections, we may find that the bank, once we reach it, is full of unexpected delights and possibilities.

[Adapted from a story in Conferences That Work: Creating Events That People Love]

Did you ever let go of control at a conference? What lessons did you learn?

Image attribution: flickr user donaldjudge

Conferences That Work book cover

Thirty minutes of conference consulting included!

Planning a conference? Thirty minutes of consulting advice is included with your purchase!

I have been reading your book, and if I were Oprah, it would be my featured book of the month! —Elizabeth Luna, Program Manager, Meeting Professionals International (MPI)

Where To Buy

Conferences That Work is available in eBook ($11), paperback ($26) or both ($32) via PayPal on this site. Signing and U.S. shipping included. Also available from your local bookseller, online everywhere, and at Booklocker.com.

Testamonial

edACCESS is my annual professional sanity anchor. — Eric LaCroix, Conference evaluation


Popular Posts

Social Profiles

YouTube
Twitter
LinkedIn
social profilr

Recent posts