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Posts Tagged ‘connection’

How can we better support event professionals?

Monday, August 16th, 2010

baby holding finger - thtstudios - 151079254_5486c264e7How can #eventprofs help guide/mentor those new to the industry? was the topic of a fascinating August 5 #eventprofs chat† (archive), moderated by the “Queen of EIR“, Jenise Fryatt. The chat was noteworthy for its energy around two initiatives that emerged during our hour together:

  • An online resource for answering event industry questions
  • An online resource for matching volunteer mentors and mentees

Responding to the energy, I registered the domain www.eventprofsanswers.com during the chat and set up a skeleton website. As you can read in the archive, many chat participants were enthusiastic about this action, and asked how they could help move these initiatives forward.

Since the chat, I’ve had offline discussions about developing the website. Most correspondents have been positive, though a minority has expressed some reservations.

Here are some of my conclusions and questions arising from the discussion so far:

  • I think it’s important to have the widest possible initial discussion before proceeding further. We need to find out what other #eventprofs think, and hear from professional association members and the associations themselves.
  • I’m not aware of significant attempts to use online technologies to address the two initiatives, other than the ad hoc use of Tweeted questions using the #eventprofs and allied hashtags. Perhaps there are existing resources we’re not aware of?
  • There seems to be evidence that some event professionals, especially perhaps those who entered the industry through non-conventional paths (like me), would appreciate a central online location for posting questions and finding appropriate mentors (either online or face to face). How easy has it been for you to get your events-related questions answered? What has your experience been with the availability of and satisfaction with existing industry mentoring programs?
  • I have already received a number of individual and association chapter offers of support (thank you everyone!) If you would like these initiatives to be implemented in some fashion, what are you willing to contribute to making this happen?
  • Do you have suggestions for additional online initiatives that would address event professionals’ needs?
  • I want to make it clear that I am personally completely open to the process and the organizational structure used to implement these initiatives. Perhaps an online resource would be run by a group of volunteers, perhaps it could become part of an existing professional association’s online presence and services, perhaps it would remain an independent presence that is formally supported by an association’s staff. What do you think?

Lots of questions! I, and I believe the professional events community, would like to know your responses. Either comment below or write me privately if you prefer. I look forward to everyone’s input!

†The #eventprofs chat is held on Twitter each week on Tuesdays 9 – 10 p.m. EST and Thursdays 12 – 1 p.m. EST.

Image attribution: flickr user thtstudios

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Three things conference attendees really want to know about each other

Monday, June 21st, 2010

open window - houseofsims - 2625628107_379f6fc506_o

Connections with people are formed by our experience with them over time. (Yes, Buddhists and Taoists, the present moment is our only reality, but we still experience it through the filters of the history and desires in our brains.) Besides learning about people we’re with though our direct experience, we discover more by listening to their descriptions of their past and present experiences and their hopes for the future.

The first thing that happens at Conferences That Work is a roundtable, where each attendee answers the following three questions (there are no wrong answers!) to the group:

  • How did I get here? (past)
  • What do I want to have happen? (present & future)
  • What experience or expertise do I have that might be of interest to others? (past & future)

As people, one by one, answer these questions they share their past, present, and future with everyone in attendance. Each person opens a window through which the time line of their life can be seen more clearly. This sharing provides the foundation for connections to be deepened during the conference that follows.

Image attribution: Flickr user houseofsims

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The Stranger on the Airplane

Sunday, June 6th, 2010

airline passenger - davitydave - 3362787991_48b494a46e_oLong ago, when I was a British college student, I would set off to explore Europe each summer. There were no budget flights in those days, so I traveled by train. Some of my trips lasted days, but I loved the journey because of the people I met. I still remember the G.I. returning from Vietnam who’s now a Denver judge, the Belgium cabinet minister who tried for several hours to convert us to communism, and the cute Irish postgraduate student who…well never mind.

Now I live in the U.S. where trains are a rarity, at least in my part of the world, so I fly when it doesn’t make sense to drive. And I still enjoy striking up conversations with the stranger(s) sitting next to me. I’m not pushy—some people don’t want to talk, and that’s fine—but, more often than not, we end up exploring each other’s lives for a few hours. Over the last few years I remember, among others, the French airline executive who kissed me on both cheeks when we parted, the nun who visited prisoners and showed me years of correspondence, the fascinating sales director of a major internet hosting company, the lay ministry provider of counseling support for military families, and the British basketball agent who also owned a debt collection agency.

Some of these people shared intimate things about their lives during our time together; things I doubt they shared with most of the people they worked with every day. They did this because we were never going to meet again. For a few hours, they were with the Stranger on the Airplane. And, of course, they were my Strangers on the Airplane, and sometimes I told them intimate things as well.

I’ve seen a similar thing happen at Conferences That Work. The intimacy is not as deep initially, because, I think, attendees are aware that they may meet another time if the conference is held again. On the other hand, if they do meet a sharer again, attendees have an opportunity to go deeper. I find it strange, yet enjoyable, to meet people once a year and expand my connection on each occasion in unforeseen ways.

In my experience, the majority of people (on airplanes and at conferences, at least) enjoy talking quite freely with strangers who they trust. Because the ground rules support a confidential, safe environment this potential of intimacy is present at Conferences That Work. I like that. How about you?

Image attribution: flickr user davitydave – creative commons share alike 2.0 generic

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Creating something beautiful with others

Sunday, May 23rd, 2010

Brattleboro community chorusFor the last three months I’ve been rehearsing for the Brattleboro Concert Choir’s performances this weekend of Ernest Bloch’s Avodath Kakodesh. Looking back, I realize that I’ve been singing with the BCC for the last ten years.

The first weeks of rehearsal of a new piece are not much fun. I don’t know the music well, and I’m not a great sight-reader. Unless there’s a practice CD available, I usually spend a significant amount of time creating a soulless electronic version of the part I’m singing, precise tones with precise timings, which I share with my fellow tenors. I attend at least one two-hour rehearsal each week. All this work adds up to a large commitment of time and energy to the two, sometimes three, annual concert performances.

So, given the many other interests in my life, and the large number of attractive opportunities I reluctantly turn down, why do I choose to sing with the Concert Choir year after year?

Part of the answer is my pleasure, as the performance dates approach, of my ability to sing increasing competently at points in the music. Sometimes I experience singing beautifully, even if it’s only a portion of a phrase that suits my vocal abilities, and feeling in harmony with the musical moment is emotionally satisfying.

But the major rush I, and probably all my fellow choristers, feel is the joy of creating, being a part of, and sharing a beautiful musical experience with others. No one person alone, however talented, can bring our performance into being. To do so, our musical director, our soloists, our choristers, and our orchestra are all needed, and must collaborate effectively at many different levels.

At both performances this weekend, there were times when audience members were weeping.

The conferences I design and facilitate are not rehearsed, and what happens does not flow from a central musical score. But what the BCC performances and Conferences That Work share is the joy of connecting with others to create experiences that are meaningful, and sometimes profound.

I love being a part of both of these worlds.

And I hope you are lucky enough to also have the opportunity to experience this connectedness in some way in your life.

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Unquestioned traditional conference assumption #3: Supporting meaningful connections with other attendees is not the conference organizers’ job.

Wednesday, December 16th, 2009

People are impressed when I tell them that on arrival, peer conference attendees are immediately given a printed face book (that’s face book: small f, two words) that includes photographs, names and contact data, and additional pertinent information about each participant.

Adrian face book

They tell me that it’s rare to receive such a document at conferences. How sad that conference organizers don’t bother to provide this basic tool for learning about fellow attendees. (Perhaps it’s not too surprising, since an attendee face book is not mentioned in any book on conference management I’ve read.) The absence speaks volumes about the lack of support for participant interaction at traditional conferences.

Typically, conventional conference support of connections between attendees is limited to providing meals and social events where people can mingle. Attendees are left to their own devices to learn who else is at the conference, to seek out interesting people, and to introduce themselves to others. All these barriers must be surmounted before conversations and discussions can occur. Consequently, attendees who are new to a conference are disadvantaged compared to the old-timers who already know other participants, reinforcing the formation of cliques.

It doesn’t have to be this way. Actively supporting useful attendee connections is an integral part of every peer conference. When the information, openings, and opportunities needed to meet like-minded attendees are provided, not only during session breaks but also as part of the formal conference structure, it becomes attendee-centered rather than session-centered, greatly increasing the intimacy and enjoyment of the event.

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“Shared pain is lessened; shared joy is increased; thus do we refute entropy”–Spider Robinson

Sunday, November 22nd, 2009

Shared 491636125_c7972fadd2_o_dWhy do you go to conferences? I asked this question in the interviews I conducted while writing Conferences That Work. The most common answer? Eighty percent of my interviewees said they wanted to network/connect with others, slightly more than the seventy-five percent who said they came to learn.

Traditional conference sessions provide mainly one-way connection from the folks at the front of the room to everyone else. Opportunities for person-to-person connection are relegated to times outside the official schedule, like mealtimes and social events.

Peer conferences are different; they are designed to facilitate and support meaningful connections in three ways.

First, peer conferences are small—less than one hundred participants—which simplifies the task of getting to know a decent proportion of the people present, and leads to intimate conference sessions where discussion and sharing is more likely to occur.

Second, the opening roundtable offers a structured and safe time to learn about every other attendee,  providing valuable ice-breaking information for striking up a conversation with people you want to get to know.

And third, the confidentiality ground rule, agreed to by every attendee, generates a conference environment where sharing—whether it be of information, discovery, or even expression of emotions, of pain or joy—is encouraged and safe.

Image attribution: http://www.flickr.com/photos/squonk/ / CC BY-NC-ND 2.0

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About Adrian Segar

Adrian Segar, Author of Conferences That Work Adrian Segar has organized and facilitated conferences for 30 years and has been refining Conferences That Work since 1992.

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