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Conferences That Work nominated for Eventprofs “Best Thought Provoking Blog”!

Wednesday, August 25th, 2010

If you enjoy reading the Conferences That Work blog, please vote for it in the Eventprofs Blog Awards (in the “Best Thought Provoking Blog” category).

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I’m proud that the Conferences That Work blog has been nominated for the Eventprofs Blog Awards in the category of “Best Thought Provoking Blog”! More than 40 events industry blogs were submitted, and the judging panel short-listed submissions to a maximum of seven per category.

You can vote for Conferences That Work here!

Voting closes at 9 am EDT Sept. 9, 2010. The blogs with the highest number of votes in each category will be announced as award recipients live from EventCamp Twin Cities at 5 p.m. CST the same day.

Since beginning this blog just ten months ago, I’ve been blown away by the response. I never thought that there would be so much interest in what I thought was a rather obscure facet of modern life: observations and occasional rants about event and conference design. To all my readers (and there are more each month) thank you!

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Jerry Weinberg’s Ten Laws of Pricing

Wednesday, August 4th, 2010

soc100dpiIn March I posted a summary of Jerry Weinberg’s ten laws of trust, taken from his brilliant book, published twenty-five years ago and still in print: The Secrets of Consulting: A Guide to Giving & Getting Advice Successfully. It was clear from the response that many people hadn’t heard about Jerry’s work.

Today I was thinking about adjusting my consulting rates, and remembered that Jerry has a lot to say on this subject too. Understanding his Ten Laws of Pricing made it easy for me to set fees for my work, and, more importantly, helped me feel comfortable with the role of money in my professional life. #2 alone gave me the confidence to bill an additional six digit income during my IT consulting career, and #9 makes setting your rate for billing or being charged anything a snap.

So here are Jerry’s Ten Laws of Pricing. If you like them and want to know more, do yourself a big favor and buy his book!

  1. Pricing has many functions, only one of which is the exchange of money.
  2. The more they pay you, the more they love you. The less they pay you, the less they respect you.
  3. The money is usually the smallest part of the price.
  4. Pricing is not a zero-sum game.
  5. If you need the money, don’t take the job.
  6. If they don’t like your work, don’t take their money.
  7. Money is more than price.
  8. Price is not a thing, it’s a negotiated relationship.
  9. Set the price so you won’t regret it either way. (Also known as the Principle of Least Regret.)
  10. All prices are ultimately based on feelings, both yours and theirs.

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Acting

Monday, July 12th, 2010

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One of the oddities that permeate the English language is the dual meanings of the verb “to act”:

  • to do something.
  • to pretend to do something.

When you act, which meaning fits?

Image attribution: Flick user vancouverfilmschool

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Three things conference attendees really want to know about each other

Monday, June 21st, 2010

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Connections with people are formed by our experience with them over time. (Yes, Buddhists and Taoists, the present moment is our only reality, but we still experience it through the filters of the history and desires in our brains.) Besides learning about people we’re with though our direct experience, we discover more by listening to their descriptions of their past and present experiences and their hopes for the future.

The first thing that happens at Conferences That Work is a roundtable, where each attendee answers the following three questions (there are no wrong answers!) to the group:

  • How did I get here? (past)
  • What do I want to have happen? (present & future)
  • What experience or expertise do I have that might be of interest to others? (past & future)

As people, one by one, answer these questions they share their past, present, and future with everyone in attendance. Each person opens a window through which the time line of their life can be seen more clearly. This sharing provides the foundation for connections to be deepened during the conference that follows.

Image attribution: Flickr user houseofsims

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The Stranger on the Airplane

Sunday, June 6th, 2010

airline passenger - davitydave - 3362787991_48b494a46e_oLong ago, when I was a British college student, I would set off to explore Europe each summer. There were no budget flights in those days, so I traveled by train. Some of my trips lasted days, but I loved the journey because of the people I met. I still remember the G.I. returning from Vietnam who’s now a Denver judge, the Belgium cabinet minister who tried for several hours to convert us to communism, and the cute Irish postgraduate student who…well never mind.

Now I live in the U.S. where trains are a rarity, at least in my part of the world, so I fly when it doesn’t make sense to drive. And I still enjoy striking up conversations with the stranger(s) sitting next to me. I’m not pushy—some people don’t want to talk, and that’s fine—but, more often than not, we end up exploring each other’s lives for a few hours. Over the last few years I remember, among others, the French airline executive who kissed me on both cheeks when we parted, the nun who visited prisoners and showed me years of correspondence, the fascinating sales director of a major internet hosting company, the lay ministry provider of counseling support for military families, and the British basketball agent who also owned a debt collection agency.

Some of these people shared intimate things about their lives during our time together; things I doubt they shared with most of the people they worked with every day. They did this because we were never going to meet again. For a few hours, they were with the Stranger on the Airplane. And, of course, they were my Strangers on the Airplane, and sometimes I told them intimate things as well.

I’ve seen a similar thing happen at Conferences That Work. The intimacy is not as deep initially, because, I think, attendees are aware that they may meet another time if the conference is held again. On the other hand, if they do meet a sharer again, attendees have an opportunity to go deeper. I find it strange, yet enjoyable, to meet people once a year and expand my connection on each occasion in unforeseen ways.

In my experience, the majority of people (on airplanes and at conferences, at least) enjoy talking quite freely with strangers who they trust. Because the ground rules support a confidential, safe environment this potential of intimacy is present at Conferences That Work. I like that. How about you?

Image attribution: flickr user davitydave – creative commons share alike 2.0 generic

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6 lessons I’ve learned about using volunteers at conferences

Monday, May 31st, 2010

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I’ve never run a conference without using volunteers. Here are six lessons I’ve learned from thirty years of conference organizing.

1) One of the most important ways I use volunteers is during the earliest conference planning stages to determine whether a proposed event is marketable.

Here’s my simple rule of thumb when deciding whether an idea for a conference might work.

Can I find at least five people enthusiastic enough about the proposed combination of topic/theme, audience, location, and duration to volunteer their time and energy to make the event happen?

If I can’t easily find at least five volunteers enthusiastic about a conference, I’ve (painfully) learned that the event is almost always not viable.

2) You’ve got a bunch of willing volunteers—what should you have them do? I try to use my volunteers for creative jobs at conferences. There’s research that indicates that paying people to do work they find interesting can make them less motivated! Here are some examples of conference tasks well suited to volunteers:

  • greeting arriving attendees
  • introducing attendees to each other
  • facilitating sessions
  • organizing and running fun activities

In general, I use volunteers for creative work, and reserve mechanical tasks for paid staff.

3) Talk with each volunteer individually well before the event. Ask them how they’d like to help, and come to a clear understanding as to what’s expected from them.

4) Volunteers are sometimes less reliable than paid staff. Make sure you have a few people who can cover for last-minute gaps in your volunteer staff during the event.

5) Reward your volunteers throughout the event. Make sure volunteers receive refreshments, meals, and access to conference amenities. If they are attending the conference, offer them reduced or free admission. Reimburse them for any incidental expenses they incur.

6) Never take your volunteers for granted! Make sure you recognize their contributions, not only publicly, using appropriate perks, awards, and publicity, but also privately. Show them you genuinely appreciate their contributions, and they will become your biggest boosters.

Image attribution: flickr user sanjoselibrary – creative commons share alike 2.0 generic

How do you use volunteers at your events? What lessons have you learned?

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Creating something beautiful with others

Sunday, May 23rd, 2010

Brattleboro community chorusFor the last three months I’ve been rehearsing for the Brattleboro Concert Choir’s performances this weekend of Ernest Bloch’s Avodath Kakodesh. Looking back, I realize that I’ve been singing with the BCC for the last ten years.

The first weeks of rehearsal of a new piece are not much fun. I don’t know the music well, and I’m not a great sight-reader. Unless there’s a practice CD available, I usually spend a significant amount of time creating a soulless electronic version of the part I’m singing, precise tones with precise timings, which I share with my fellow tenors. I attend at least one two-hour rehearsal each week. All this work adds up to a large commitment of time and energy to the two, sometimes three, annual concert performances.

So, given the many other interests in my life, and the large number of attractive opportunities I reluctantly turn down, why do I choose to sing with the Concert Choir year after year?

Part of the answer is my pleasure, as the performance dates approach, of my ability to sing increasing competently at points in the music. Sometimes I experience singing beautifully, even if it’s only a portion of a phrase that suits my vocal abilities, and feeling in harmony with the musical moment is emotionally satisfying.

But the major rush I, and probably all my fellow choristers, feel is the joy of creating, being a part of, and sharing a beautiful musical experience with others. No one person alone, however talented, can bring our performance into being. To do so, our musical director, our soloists, our choristers, and our orchestra are all needed, and must collaborate effectively at many different levels.

At both performances this weekend, there were times when audience members were weeping.

The conferences I design and facilitate are not rehearsed, and what happens does not flow from a central musical score. But what the BCC performances and Conferences That Work share is the joy of connecting with others to create experiences that are meaningful, and sometimes profound.

I love being a part of both of these worlds.

And I hope you are lucky enough to also have the opportunity to experience this connectedness in some way in your life.

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Fifteen hundred years of broadcast learning

Wednesday, May 12th, 2010

Physics lecture at OxfordForty years ago, I was one of the students in this picture (the physics lecture theatre at Oxford University). They’ve repainted the walls and replaced the seating, but the room layout has remained unchanged.

When Oxford University was founded, nine hundred years ago, this is how you were taught. And the early universities grew out of the monastic schools, established in the 5th century, where abbots and abbesses inculcated the young men and women novices.

Perhaps it’s not surprising that we have a hard time taking seriously other modes of learning. After all, we’ve been told for fifteen hundred years that sitting and listening to someone who supposedly knows more than you do is how you learn.

Image attribution: Martin Wood

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Are you willing to be disturbed?

Sunday, May 9th, 2010

Holding hands

Working on a video trailer for my book recently reminded me of Margaret Wheatley’s beautifully written turning to one another and its short chapter entitled willing to be disturbed.

She points out how we’re not trained to admit we don’t know, and how difficult it is for us to give up our certainties. Margaret believes, as do I, that curiosity about what others believe is what we need, and that we need to be willing to admit that we’re not capable of figuring out things alone.

She recommends that we listen for what surprises us. If what you say disturbs me, she says, I must believe something contrary to you. My shock at your position exposes my own position.…If I can see my beliefs and assumptions, I can decide whether I still value them.

When I talk about attendee-driven conferences, while some people “get” the inherent possibilities, many find it hard to believe that a group of people can create a rich, optimal agenda for the event within a few hours from their initial meeting. Sustaining such disbelief is uncomfortable, and one common response is to stop listening for differences. Although I often feel frustrated when I sense that people aren’t listening in this way, I do my best to continue to listen to their truth, because that’s how I can stay open to learning from them.

Margaret concludes: I expect to be disturbed by what I hear from you. I know we don’t have to agree with each other in order to think well together. There is no need for us to be joined at the head. We are joined by our human hearts.

Are you willing to be disturbed?

Image attribution: http://www.flickr.com/photos/christianchurchdoc/ / CC BY-NC-ND 2.0

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A potential drawback to hybrid events

Sunday, May 2nd, 2010

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Recently, there’s been a lot of buzz in the events industry about what are being called hybrid events where there are two audiences: people physically present, the local audience, and people connected to the event remotely, via Twitter, chat, audio, and video streams, the remote audience.

Event planners are excited about this new event model because it has the potential to increase:

  • overall audiences
  • interaction between attendees
  • exposure for the event
  • exposure for event sponsors and the hosting organization
  • the value of attendee experience through new virtual tools
  • the likelihood that a remote attendee will become a face-to-face attendee in the future

Because of these positives, I think it’s likely that events that include local and remote audiences will become more popular over time, as we gain experience about what formats work and become proficient at resolving the technical issues involved in successfully hosting these event environments.

But there’s one thing we may lose if we add a remote audience to our events.

At the face-to-face conferences I run, attendees start by agreeing to a set of ground rules. These ground rules create an environment where participants can speak freely and ask questions without worrying that their individual statements or viewpoints will be revealed outside the event.

It’s hard to convey the difference this assurance makes to the climate at Conferences That Work unless you’ve attended one. The level of intimacy, learning, and community is significantly raised when people feel safe to ask “stupid” questions and share sensitive information with their peers.

I’m not sure that it’s possible to create the same environment of trust when an unseen remote audience joins the local participants. Believing that everyone will adhere to a set of ground rules is risky enough when everyone who agrees is in the same room as you. To sustain the same trust when an invisible remote audience is added is, I think, a significant stretch for many people. If I’m right, the end result of opening up a conference to a remote audience may be a reversion to the more common environment of most conferences today, where asking a question may be more about defining status than a simple request to learn or understand something new.

Do you think that hybrid events can be designed so that they are still safe places for people to ask questions and share around sensitive issues? Or do you think I’m over-blowing the whole issue?

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Conferences That Work book cover

One hour of conference consulting included (a $60 value)!

Planning a conference? An hour of consulting advice is included with your purchase! Buy the book and contact Adrian Segar!

Where To Buy

Conferences That Work is available in eBook ($11), paperback ($25) or both ($31) via PayPal on this site. Signing and U.S. shipping included. Also available from your local bookseller, online everywhere, and at Booklocker.com.

About Adrian Segar

Adrian Segar, Author of Conferences That Work Adrian Segar has organized and facilitated conferences for 30 years and has been refining Conferences That Work since 1992.

Please vote today!

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